Customer Service
Questions or Comments:
Contact our Customer Service Department with any questions and/or comments. Phone: (888) MY-JINSA (888-695-4672) or (919) 821-0064
E-mail: customerservice@jinsaessentials.com
Returns:
Return authorization will be granted under certain circumstances on a case by case basis. Returns sent without our authorization will be discarded and no credit will be given. All unauthorized returns will be refused. All claims must be made within 5 days after customer receipt of the merchandise. All claims should be made using the invoice # from the company to speed up the process. Any products ordered by mistake, must be returned without being opened or altered, and at the customer's expense before any exchanges or refunds can be processed.
Canceling an Order:
Orders placed can be canceled providing you CALL or contact us before it leaves our warehouse.
REFUNDS. Merchandise exchanged only within five days of invoice date after we have granted authorization.
Deliveries:
Please be prepared to accept your delivery when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within 7 days. If you do not notify us and the package has to be re-shipped, you will be charged for freight again. (COMPANY POLICY!!!) Any adjustment (s) made with your carrier is not the responsibility of Jinsa Essentials. All Packages are inspected TWICE before being shipped!
Accuracy:
For proper service when ordering merchandise on the telephone or fax, please specify accurately, the name of each item.
Damaged packages, spillage and breakage:
Do not accept a badly damaged package!!! All orders leave our premises in good condition. Contact your carrier and us IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have a claim # from the carrier.
Shortage:
If you find that your order is missing any items, please notify us immediately (upon receipt).
Availability:
We have a wide inventory of merchandise. New arrival items are stocked continuously. Prices are subject to change without notice and certain items can be discontinued without notice. Ask about our Monthly Specials.