Delivery Information

Customer Service

Questions or Comments:

Contact our Customer Service Department with any questions and/or comments. Phone: (888) MY-JINSA (888-695-4672) or (919) 821-0064 E-mail: customerservice@jinsaessentials.com

Returns:

Returns sent without our authorization will be discarded and no credit will be given. All unauthorized returns will be refused. All claims must be made within 5 days after customer receipt of the merchandise.  All claims should be made using the invoice # from the company to speed up the process.

Canceling an Order:

Orders placed can be canceled providing you CALL or contact us before it leaves our warehouse.

Minimum Order:

NO CASH REFUNDS. Merchandise exchanged only within five days of invoice date after we have granted authorization. All customized work is non-exchangeable and non-refundable.

Deliveries:

Please be prepared to accept your delivery when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within 7 days. If you do not notify us and the package has to be re-shipped, you will be charged for freight again. (COMPANY POLICY!!!) Any adjustment(s) made with your carrier is not the responsibility of Jinsa Essentials. All Packages are inspected TWICE before being shipped!

Pick-up from store option"

For online customers who choose the pick-up from store option at time of checkout,  we highly recommend that you call our customer service dept. at: 919-821-0064 during normal business hours to arrange a pick-up day and time in order to ensure that your order is prepared and packaged before your arrival.   

Fax Orders:

For Speedy Delivery. International and first time Credit card orders, (Please contact us for freight charges on International orders. This also includes Puerto Rico, Hawaii, and West Indies.)

Accuracy:

For proper service when ordering merchandise on the telephone or fax, please specify accurately, the name of each item.

Shortage:

If you find that your order is short, please notify us immediately (upon receipt), and we will send a UPS inspector to verify all claims made. Any adjustment(s) that you make with the carrier must have a claim number assigned to it for reference.

Damaged packages, spillage and breakage:

Do not accept a badly damaged package!!!!! All orders leave our premises in good condition. Contact UPS IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have a claim # from the carrier.

Availability:

We have a wide inventory of merchandise. New arrival items are stocked continuously. Prices are subject to change without notice and certain items can be discontinued without notice.  Ask about our Monthly Specials.