Questions or Comments:
Contact our Customer Service Department
with any questions and/or comments. Phone: (888) MY-JINSA (888-695-4672)
or (919) 821-0064 E-mail: firstname.lastname@example.org
Returns sent without our authorization
will be discarded and no credit will be given. All unauthorized returns
will be refused. All claims must be made within 5 days after customer receipt of the merchandise. All claims should be made using the invoice # from the company to speed up the process.
Canceling an Order:
Orders placed can be canceled providing you CALL or contact us before it leaves our warehouse.
NO CASH REFUNDS. Merchandise exchanged
only within five days of invoice date after we have granted
authorization. All customized work is non-exchangeable and
Please be prepared to accept your delivery
when it arrives. If the carrier is unable to make delivery for any
circumstances other than our error, you will be responsible for
notifying us within 7 days. If you do not notify us and the package has
to be re-shipped, you will be charged for freight again. (COMPANY
POLICY!!!) Any adjustment(s) made with your carrier is not the
responsibility of Jinsa Essentials. All Packages are inspected TWICE
before being shipped!
Pick-up from store option"
For online customers who choose the
pick-up from store option at time of checkout, we highly recommend that
you call our customer service dept. at: 919-821-0064 during normal
business hours to arrange a pick-up day and time in order to ensure that
your order is prepared and packaged before your arrival.
For Speedy Delivery. International and
first time Credit card orders, (Please contact us for freight charges on
International orders. This also includes Puerto Rico, Hawaii, and West
For proper service when ordering merchandise on the telephone or fax, please specify accurately, the name of each item.
If you find that your order is short,
please notify us immediately (upon receipt), and we will send a UPS
inspector to verify all claims made. Any adjustment(s) that you make
with the carrier must have a claim number assigned to it for reference.
Damaged packages, spillage and breakage:
Do not accept a badly damaged package!!!!!
All orders leave our premises in good condition. Contact UPS
IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our
responsibility ceases upon delivery of our goods to the carrier. You
must have a claim # from the carrier.
We have a wide inventory of
merchandise. New arrival items are stocked continuously. Prices are
subject to change without notice and certain items can be discontinued
without notice. Ask about our Monthly Specials.